You may have read in the media recently that there is currently a national shortage of vets. This has resulted from a perfect storm of increased numbers retiring and leaving the profession as well as a shortage of supply from the EU. This combined with a huge increase in pet ownership during the pandemic (estimated at 50%) has placed significant pressure on resources in veterinary practices.
Mansion Hill will always strive to provide excellent service to all our clients and patients. However, we must prioritise sick and injured animals. We have had to make some changes:
- Appointments will be prioritised by clinical need each day, which may lead to delays and fewer available routine appointments.
- Please give us at least 48 hours notice to get prescriptions ready; including routine flea and worm medication. This can be done by visiting our website and using the repeat medication link or email firstname.lastname@example.org.
- All appointments are valuable so if you need to cancel one, please let us know as soon as possible. Due to the number of missed appointments that we are currently experiencing we will now be charging a full consultation fee for non-attendance. We will classify arrival more than 10 minutes late or non-attendance as a missed appointment. This charge will apply to all appointments; including free appointments covered by our health plan and operations. If you need to cancel, we require 24 hours notice.
*******Update from May 2022*******
- Our books will be open to new clients
- Our six monthly routine healthly pet checks are back up and running again!
- We will resume a claw clipping service during a nurse appointment.
- We will be opening the doors to clients for consultations! Due to the increased number of pets we have created an extra consultation room in the old waiting room to meet demand. We will continue to ask clients to wait with their animals outside and then be invited in for the consultation. Masks will need to be warn (unless exempt) and we ask only one person attend the consult if possible. If you are picking up medication please let us know you are here and wait outside while we get it ready.
Due to the ongoing uncertainty of the pandemic this policy may be reviewed.
Due to the changes in taking your pet abroad because of leaving the EU, pet owners now need to have an ‘Animal health certificate’ (AHC). We have resumed providing this service. Pets will need a rabies vaccine at least 3 weeks before travel. Ideally clients should give us several weeks notice before travelling to give us time to make up the document. It is worth reading all the requirements on the Defra website (https://www.gov.uk/taking-your-pet-abroad)
We are experiencing busy times at the practice so please be mindful of other appointments and space in the carpark, when you arrive, please let us know that you are here by knocking on the reception window then wait in/by your car to avoid congestion around the reception area.
Please try to arrive no more than 5 minutes early. If we are running behind or look a little flustered, please give us a friendly smile! We will see you as soon as we can.
We understand these changes will affect the way we deliver health care for your pets, and we hope you understand that animal welfare will always be our highest priority.