What our clients say about us

James Hall Avatar
James Hall

I could not rate this vets high enough. I have to very nervous bunny rabbits and the staff are brilliant with them. The facilities are brilliant. They are very knowledgeable and they really do care about your pets. Easy to book appointments online they keep reminding you via text and email when your appointment is. They have a pet plan and for 7 per month per bunny rabbit I get all my vaccinations included one is yearly the other every 9 months which they remind you of via emails text and even a post card because they really do care. So straight of the bat that pays for pet plan then on top of that you get loads more nail clippings, 10% discount on treatments, blood test, urine test ( not looking forward to the day we have to do that for the bunnies) and there is more. I can not thank them enough! 17/10/19

June Thompson Avatar
June Thompson

John and his team have such a successful practice because they pay attention to detail.Nothing is ever to much trouble and clients are made to feel like part of their extended family.On one particular occassion my bunny (Dora The Explorer) was very poorly late one evening and needed to be put out of her pain.I rang the practice to find that John was on a sleepover looking after another poorly patient and did not hesitate to see us.I may add that John did not charge for this sad visit as he was already there!!!Now thats what you call an amazing service and you never forget when someone shows so much kindness.

June Thompson
16/10/19

Claire Readman Avatar
Claire Readman

I recently went to Mansion Hill Vets for a second opinion and met John. He listened and explained everything, made recommendations, explained risks and was kind, caring and friendly. My dog has since had a biopsy and yesterday surgery there. When I dropped her off for surgery I found Ewan again..... Ewan looked after my pets at a different practice and many of us were so disappointed when he left..... I have found him once more and will tell all! I met Katy on collection who explained the aftercare so thoroughly and answered all my questions, such a lovely kind, caring person. The ladies on reception have been so helpful and friendly, so kind when I had a few tears and so helpful helping me complete an insurance form. When I rang to ask if she was ok as she had heart problems previously elsewhere, I apologised for being a nuisance and the lovely receptionists kept saying stop apologising, they were so kind.

Well what more can I say, I'm back tomorrow for a post op check and just hoping they can take 3 more dogs, a rabbit, a cat and my daughters 4 birds.

I can't recommend them more highly on my recent experiences.

Thank you so much all of you for being so kind to Lilly Schnauzer and I xx
27/09/19

Stephanie Gordon Avatar
Stephanie Gordon

I have been with mansion Hill for many years. They are always very caring with my pets even to checking up on them with a phone call when they have been ill. Their compassion at the end of my dogs lives has been wonderful 24/09/19

Kerri Grant Avatar
Kerri Grant

We recently had a rabbit join our family and we took him in to Mansion Hill to have a quick check over and vaccines. I can understand why Mansion Hill was recommended to us. A lovely welcoming reception and a very knowledgeable and personable vet, who even made the effort to include my young daughter. I was very impressed during our visit and will definitely be bringing our rabbit back for future check ups. Great service and lovely people! 20/09/19

Gillian Bijlsma Avatar
Gillian Bijlsma

We are new to the area and one of our dogs needed dental treatment. It is always a little nerve wracking when taking your beloved pets to the vet, (both for us humans and the animal!) particularly to a new practice. We chose Mansion Hill Veterinary Practice based purely on their on-line five star feedback. I have to say it was the right decision because not only did they treat and look after our dog Alfie so well, but all the staff we met were incredibly friendly and helpful from reception- vet - aftercare. Very easy to find and clear, reasonable pricing. We were also very impressed with the 'goody bag' we were given when we left. Highly recommended! ***** 18/09/19

rachael hijstee Avatar
rachael hijstee

Amazing staff, so friendly and helpful, going above and beyond. They make time to make the animals feel safe and calm before any treatment. I even received texts asking how our cat was doing after an injury. I would definitely recommend anyone looking for a vets to go here. 15/09/19

Sarah Roberts Avatar
Sarah Roberts

At Mansion Hill Vets they’re so passionate and they truly care, that goes for all the staff, not just the vets. Nothing is ever too much trouble. The knowledge and experience they (In particular - John) share through social media and newsletters is the icing on the cake. I’ve learnt so much about caring for my dog and I am a much more confident pet owner because of it. 13/09/19

Ren Bridge Avatar
Ren Bridge

Lovely staff here and amazing vets. The care our dog got when he needed surgery for a broken elbow was totally outstanding. Really recommend mansion hill.Thanks John and team we will never forget what u did for our dog 🐾🐾 13/09/19

Nina Truman Avatar
Nina Truman

The team at Mansion Hill have been caring for our pets since they opened. I couldn't recommend them enough. Superbly professional but also very caring and clearly devoted to helping every animal, however big or small.

They also help with local injured wildlife!
12/09/19

Becky Gage Avatar
Becky Gage

As a cat breeder I chose mansion hill vets, as I wanted full support for my cats. I have not been disappointed. I would highly recommend. Staff are kind caring friendly and helpful 12/09/19

Julie-Anne Beesley Avatar
Julie-Anne Beesley

We’ve been fortunate to live in a few countries over the years and it has to be said that Mansion Hill vets & staff are the best we’ve had the pleasure of dealing with.

The passion and care that John & his team have is first class.

I would highly recommend this veterinary practice
12/09/19

Ilaria Sullivan Tapp Avatar
Ilaria Sullivan Tapp

Absolutely amazing practice!! Both my cat Bella and pup Harry are taken care of by Mansion Hill and I genuinely feel like they’re in the best hands possible! They really take their time when checking them over and are happy to answer my million questions (no matter how silly they may be)! Simply fantastic place 11/09/19

Nina Zoe Nikita Gusterson Avatar
Nina Zoe Nikita Gusterson

Friendly. The efficiency, which starts at the reception desk, gives one confidence in the whole practice and one feels the best will be done. I think the ‘patients ‘ since this atmosphere as well. 10/09/19

Anita Bailey Avatar
Anita Bailey

Fabulous , always so caring and helpful, I couldn’t recommend them enough!

With 3 dogs and 5 cats I am a very regular client and every time they have been amazing .

Very lucky to have them as my Vets.
06/09/19

Nick Pane Avatar
Nick Pane

Mansion Hill is a fantastic practice which I would fully recommend to all. 28/08/19

Sandra Grant Avatar
Sandra Grant

We took our new kitten to Mansion Hill Vets. The surgery was spotless and we were welcomed by really friendly reception staff. I do know Jon and as he is in person, he was really friendly, helpful and little kitten was relaxed throughout. Very pleased to have this Veterinary practice on our door step! 26/08/19

Graham Jelfs Avatar
Graham Jelfs

Excellent service from professional and caring staff. 19/08/19

Eileen Edwards Avatar
Eileen Edwards

Huge thank you to John and the team for doing an emergency hip operation on Jack today , so glad it seems to have gone well.

Can’t wait to have Jack home again
17/08/19

Meryl Rimmer Avatar
Meryl Rimmer

What a wonderful veterinary practice - professional, caring & friendly. John & colleagues really care about the service they provide & give the best medical help & advice. I can't recommend them highly enough. 16/08/19

Cassie C Colquhoun Avatar
Cassie C Colquhoun

From the receptionist to the vets they are all so wonderful. The receptionist are so friendly and show there concern for my my two hyper Boxer pups, The vets are wonderful and their consulations are spot on, hey have never let me down. Moving from London from a great vet, I am so lucky to have found Mansion Hill Vets who are also fantastic. 16/08/19

Victoria Paxton Avatar
Victoria Paxton

All the team are compassionate and highly skilled. 13/08/19

Jo-anne Bearman Avatar
Jo-anne Bearman

Brilliant vets practice with the loveliest staff you have ever met. Nothing is ever to much for them and they treat every animal as if it was there own 08/08/19

Matti Barrett Avatar
Matti Barrett

Quite simply the best vet around 17/07/19

Ian Nicholls Avatar
Ian Nicholls

Everyone there is really friendly and helpful. We booked our doggie in for an eye operation and teeth clean. David talked us through everything we needed to know, leaving us reassured that she was in safe hands. And she was - he did an amazing job.

The aftercare has been fantastic too. Can’t recommend them highly enough. Well pleased, and our doggie is loads happier. Thank you 🙂
28/06/19

sharon stacey Avatar
sharon stacey

My dog has been cared for, for many years. By the wonderful staff at Mansion Hill vets, they really are very caring and treated my dog Toby as if it were their own pet. Sadly Toby was put to sleep through old age and illnesses. David was the most kind and considerate man to of helped me through the last few minutes (and afterwards) when Toby finally left me. Absolutely brilliant and caring!

Thank you all so very very much, for everything....😢
23/06/19

Beverley Farley Avatar
Beverley Farley

Fantastic service and always so accommodating. Your pets best interests always the highest priority. So happy with all that is done for Ralph and Evvie. 19/06/19

Karl English Avatar
Karl English

Fantastic people and a fantastic practice been brilliant with my dog how has epically 👍🏻👍🏻👍🏻👍🏻👍🏻 15/04/19

Annie 989 Avatar
Annie 989

Patient, caring, and understanding. Everything you could ever ask for in a vet practice. Our husky ended up needing surgery when she was only a few months old and the staff took such great care of her, she actually enjoys visiting them all. We've had issues getting our staffy to the vets, but Lin was fantastic during cuddle club and even welcomed our other dogs tagging along. We've lost a few furry friends along the way, but we wouldn't trust any other vets with our babies - thank you all 10/04/19

Annie Shea Avatar
Annie Shea

Fantastic service , very compassionate when loosing a pet 03/04/19

Sasha Davies Avatar
Sasha Davies

My dog had an opp with john and i cant recommended this vets enough. This will now be our new vets! Thank you everyone 👍👍 30/03/19

Jane Cooke Avatar
Jane Cooke

Thank you so much for caring for our cat last week. Sadly the outcome wasn’t good but I know Dave did everything he could to save her. We even received a sympathy card after she died. 200% recommend this practise 16/03/19

Pam Williams Avatar
Pam Williams

First class service ...so pleased I was able to get my dogs into the practice recently to care for my 2 German Shepherds.

Thanks for caring for Lucas yesterday. .

Amazing nothing to much trouble ....
14/03/19

Chrissie Lapper Avatar
Chrissie Lapper

Amazing caring staff. Treat you like family and your pets 12/03/19

Jennie Fortnum Avatar
Jennie Fortnum

Welcoming and calm atmosphere attention to detail the feeling that David had checked Ted’s history and knew all about him . Ted is a 13 1/2 year old English cocker but we were never made to feel old is not worth worrying about....big thank you 03/03/19

Mark Harris Avatar
Mark Harris

Cannot recommend them highly enough. Staff are all very friendly and John goes above and beyond, even sending me txt messages to update me on test results while I mason vacation and then calling me at 8.20 in the evening to give more advice. Excellent! 01/03/19

Stephanie Herbert Avatar
Stephanie Herbert

When our British Blue Max joined our family I wanted a veterinary practice that would give a personal, professional service laced with kindness and patience. Every time we visit, whatever vet we see, I know Max will be treated with gentleness and respect. Couldn’t recommend Mansion Hill highly enough! Thank you. 17/02/19

Michelle Smith Avatar
Michelle Smith

Good, friendly vet surgery, hardly ever too busy in the waiting room, which is great for nervous animals, and after a big operation that took 6mths to heal, the after care from john was brilliant, giving us his mobile number in times of urgency or just advice, thank you. 11/02/19

Cathy Nash Avatar
Cathy Nash

Friendly people from the receptionist to the vet

So helpful

Wants what’s best for your pet rather than there bank balance
30/01/19

Lynda Summers Avatar
Lynda Summers

Everything & everyone are very professional 21/01/19

Beth Elmer Avatar
Beth Elmer

My first trip to mansion hill this evening and im very happy with the service we recieved Katherine was amazing listened to everything we discussed with her she took the time and patience with our Chow Chow who hates the vets and made the experience more bearable for him. Thank you 07/01/19

Feesam Banlov Avatar
Feesam Banlov

Excellent service delivered with kindness & compassion. My dogs are never frightened just excited to see everyone. I couldn’t recommend Mansion Hill enough. 04/01/19

Vic Fitzwater Avatar
Vic Fitzwater

I’m so pleased I have my animals registered here. My dog had a worrying symptom last night. The surgery contacted me first thing this morning. We saw John and by mid day my girl was so much more comfortable, just as John said she would be. This is a lovely surgery. Individualised care, genuine and thorough. Can’t ask for more. Thank you. 27/12/18

S. Cheesman Avatar
S. Cheesman

Cannot recommend this practice enough! I was really nervous about my guinea pig's lump removal, but the operation went smoothly and the after care has been excellent. It also helps that the practice is small and so the team really gets to know you and your pets. Thank you so much! 18/12/18

Doug Connor Avatar
Doug Connor

Cordiality, Competence, Care - for both me and my pets! - These are the key strengths of this practice. 06/12/18

Christopher Michael Avatar
Christopher Michael

Been going for years and always love the service and friendly atmosphere from all staff. 25/11/18

Jenny Robinson Avatar
Jenny Robinson

So pleased to now have my 3 dogs registered. So many recommendations and today first appointment was beyond expectations. Thank you my stressed dog was so relaxed with you wagging his tail! Couldn’t be more pleased. 24/11/18

Jo Anna Avatar
Jo Anna

Very pleased I made the decision to change Vets. I took my Lhasa in today to meet Rachel for a cuddle clinic. She was very nervous but Rachel didn't put any pressure on her and just sat on the floor talking to her 😍 Thank you Rachel for your time and hopefully she'll take a treat off you soon 😉 17/11/18

Sonia Morris Avatar
Sonia Morris

Sonia Morris Very friendly professional team Mia is so nervous that we take her to the cuddle clinic and the last time we took her she was really starting to get better and was loving it a few months ago we had to say goodbye to a thirteen year old and I and my Husband was very upset and we are given cups of tea and tissues and everybody was very helpful..We are very glad we left a vet in the Town where our dogs were just a no. A very big thank you to John & everyone at Mansion Hill..🐕🐕 06/11/18

Tim Pridmore Avatar
Tim Pridmore

Friendly committed staff who go the extra mile to help our beloved pets keep happy and healthy.. 06/11/18