Mansion Hill Vets is committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit our website, and our promises how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may update this policy from time to time so please check this page periodically to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

If you have any questions about our privacy policy please contact us by email to or telephone 01295 712110.

About us
Mansion Hill Veterinary Practice Ltd is an independent veterinary practice and a company limited by guarantee registered in England and Wales under company number 10036207. Our registered address is 133 Main Road, Middleton Cheney, Banbury OX17 2PP. We are registered for VAT purposes with registration number 868 5932 63.

Lawful basis for processing your data

Organisations are permitted to process data if they have a legal basis for doing so. Mansion Hill Vets processes data on the basis that:

  • As your chosen veterinary surgery we have a legitimate interest in processing your data and/or
  • It is necessary in relation to a contract or agreement which you have entered into
  • You have given consent for us to do so.

You can request that we remove your details from our database at any time by notifying us in writing, unsubscribing from emails, or calling us. This may affect the extent to which we are able to provide services to or interact with you in future.

Information we collect about you
We obtain information about you when you use our website, for example, when you contact us about registering your pet, booking online, finding out more about products and services, or if you register to receive our newsletter.

The type of information we collect

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

CCTV and Audio recording

This practice is dedicated to the improvement of clinical and customer care. We digitally record images and audio to assist with staff training and for the safety of pets, clients and staff and the monitoring of the security of premises. For more information please read our CCTV policy.


Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and allows us to improve our site. It is possible to switch off cookies by setting your browser preferences. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

How do we use your information?

We may use your information to:

  • process orders that you have submitted
  • contact you about your pet’s treatment
  • carry out our obligations arising from any contracts entered between you and us
  • seek your views or comments on the services we provide
  • notify you of changes to our services
  • send you communications, which you have requested, and that may be of interest
  • to carry out analysis, improve the quality of our services and ensure that content from our site is presented in the most effective manner for you and for your computer
  • Training and security purposes – see CCTV Policy
  • to track use of web pages

How long do we store your data?

We review our data retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example our healthcare plan provider). We will hold your personal information on our systems for as long as is necessary for the relevant activity (ie for as long as you are a client plus 4 years, or immediately if you request to be deleted), or for as long as is set out in any relevant contract you hold with us (ie Pet Health Plan clients).

Where we store your personal data

As part of the services we offer to you, the information which you provide to us is stored within our practice management system, VetOne. Pet Health Plan customers’ information is also stored with Direct Debit provider Smart Debit.

Disclosure of your information

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may pass your information to our third-party service providers for the purposes of providing services to you (e.g. Pet Health Plan customers paying by direct debit). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Links to other websites

Our website may contain links to other websites run by other organisations. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

If you linked to our website from a third-party site, we cannot be responsible for the privacy practices of the operators of that third-party site and recommend that you check their policy.

Your rights

You have a choice about the type of information you receive from us. As a client of our services, you understand and agree that personal information you provide will be held on a database operated by us and we will contact you about your pet’s treatment using your preferred method of communication.
You have the right to access information held about you. If you wish to see a copy of your data, please contact us. We will provide this data within a few days (not exceeding one month).
You have the right to request the movement of your data from one surgery to another. We will only transfer data to another surgery with your consent.

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date please let us know.
We will only send you direct marketing communications by email, phone or text message about new products and services if you have consented to receive them. We will ask you to confirm your consent to receive direct marketing when you first register with us.
You can change your marketing preferences at any time by contacting us by, telephone on 01295712110 or via the link the emails we send you.
You have a right to complain to the ICO if you think there is a problem with the way we are handling your data.

Changes to our privacy policy

This Policy was last updated in April 2018.