An important message regarding new client registrations

From Monday 24th September 2018 we are closing our books to new client registrations, and opening a waiting list for pet owners who wish to become clients.

A practice can only support a certain number of clients per vet – beyond that number vets become unable to devote the time required to properly diagnose and treat your pet. The surgery reception and car parks become too busy and the team is unable to maintain the standard of service we strive to achieve.

Edit 20/9/18 – I’ve had a few messages from people asking where they can register before Monday – you can sign up here (this page will close on Monday 24/9/18)

We are fast approaching that number, and as I have said to many of you in the past, I do not want to grow infinitely. I want to have that time to get to know you and your pets, and for you to have the time and space for us to do a really excellent job.

This does not affect existing clients – we will obviously still be delighted to see your existing pets, or any new ones you bring into your household.

Prospective new clients may join our waiting list, and as space becomes available as existing clients move away then we will from time to time accept clients off that waiting list.

Thank you all for making the surgery such a success, and I hope you see that decision is ultimately so that we can continue to deliver the service we always have.

John