Complications happen! They are an unavoidable fact of surgery, and whilst not every case smoothly recovers to a perfect outcome we will always try our hardest to reach that ideal.
No blame- Animals will be animals and we appreciate that whilst we hope you will comply diligently with our discharge instructions, accidents do sometimes happen, especially when your back is turned! Our focus is always on helping your pet to recover rather than apportioning blame if the worst does happen.
Our Warranty- If a post operative complication occurs that is directly related to the surgery we have performed, we will undertake further treatment here at the surgery to fix that complication at no further cost to you.