Client satisfaction survey 2009

33% of all questionnaires sent out were returned - a great response rate! Many thanks to all who participated. Here are the results:

How do you rate...

...Quality of premises and parking

Excellent 67%
Good 31%
Fair 2%
Poor 0%

...Presentation and cleanliness of premises

Excellent 95%
Good 5%
Fair 0%
Poor 0%

...Friendliness of the staff

Excellent 91%
Good 9%
Fair 0%
Poor 0%

...Convenience of appointment times

Excellent 76%
Good 22%
Fair 1%
Poor 0%

...The way your enquiries are dealt with by reception staff

Excellent 80%
Good 19%
Fair 1%
Poor 0%

...The suitability of veterinary advice given

Excellent 82%
Good 16%
Fair 1%
Poor 1%

...How well the vet conveyed information and advice

Excellent 84%
Good 14%
Fair 1%
Poor 1%

...The range of veterinary service on offer

Excellent 76%
Good 22%
Fair 1%
Poor 1%

How did you first hear about the practice?

Advert 4%
Leaflet 3%
Signage 10%
Word of mouth 69%
Other 14%

What was the main factor that made you choose to register your pets?

Location 45%
Price 5%
Reputation 42%
Other 8%